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Sales & Returns Policy

Sales & Returns Policy

Last Updated: July 2026

AutoZimo specializes in OEM factory service manuals, wiring diagrams, and technical reference documents. All orders are processed and delivered electronically. Please read this policy carefully before completing your purchase.

Order Delivery

  • Delivery Method: Orders are fulfilled electronically via a secure, time-limited access link sent to your registered email address.
  • Delivery Time: Access links are issued within minutes of payment confirmation.
  • Access Window: Each link remains valid for 30 days with up to 5 access attempts.
  • Format: All documents are provided in PDF format, compatible with all major devices and operating systems.

All Sales Are Final

Due to the nature of electronically delivered documents, all sales are final. Once an access link has been issued or the document has been accessed, no refunds will be processed.

We strongly encourage customers to verify the vehicle make, model, year, and variant before completing a purchase. Our support team is available to help confirm compatibility prior to ordering.

Exceptions

AutoZimo will remedy the following order issues at no additional cost:

  • Defective File: The document is corrupted or cannot be opened with standard PDF software. We will re-issue a working file.
  • Incorrect Item: The document delivered does not match the purchased product listing. We will provide the correct file or issue a refund.
  • Non-Delivery: No access link was received within 24 hours of confirmed payment and was not present in spam or junk folders. We will resend immediately.
  • Accidental Duplicate Order: The same item was purchased twice. Submit your request within 24 hours and we will cancel the duplicate charge.

How to Submit a Claim

  1. Email hi@autozimo.com with subject line: “Order Issue – [Order Number]”
  2. Provide your order number, the product name, and a clear description of the issue.
  3. Claims are reviewed within 1–2 business days.
  4. Where a refund is applicable, it is returned to the original payment method within 5–10 business days.

Contact

📧 hi@autozimo.com
📞 (830) 688-9878
📍 112 N Ridge Rd, Marble Falls, Texas 78654, United States
🕐 Monday – Friday, 9:00 AM – 5:00 PM CST

📍 112 N Ridge Rd, Marble Falls, Texas 78654, United States 📞 (830) 688-9878 ✉ hi@autozimo.com
Disclaimer: AutoZimo is an independent provider of OEM workshop manuals and technical documents. We are not affiliated with, endorsed by, or authorized agents of any original equipment manufacturer (OEM) including but not limited to John Deere, Caterpillar, Kobelco, Kubota, or any other brand referenced on this site. All brand names and trademarks are the property of their respective owners and are used for identification purposes only.